What to do when we are closed

Wherever possible, please contact us during opening hours. This is the only time when any health staff have access to your GP medical records. The practice does not provide any out of hours care (nights, weekends and bank holidays) but other services are available.

 

NHS 111

This is a 24-hour telephone service for urgent care advice and is available every day of the year. You can call 111 when you need medical help fast but it’s not a 999 emergency. Calls are free from landlines and mobile phones. To find out more visit www.nhs.uk/111.

 

Out of hours medical service

Our "out of hours medical service" is provided by NHS 111 and GoToDoc. If you phone the practice when we are closed you will hear a recorded message asking you to call 111 if you have an urgent problem. The staff at NHS111 will take the details of your problem and recommend the appropriate service for you. They may suggest:

  • advice on the telephone
  • that you attend at an 'Out of Hours Centre' - the nearest to the practice is based in Manchester Royal Infirmary
  • a home visit (only if necessary)

Out of hours centres and and home visits are provided by GoToDoc. For further information on the GoToDoc service, which is provided under contract to NHS England, see:  www.gtdhealthcare.co.uk.

 

Accident and Emergency (A&E) department

If you have an accident or medical emergency, you should attend your nearest A&E department. If you are unable to make your own way there, or if your problem is very serious, you should call 999 and ask for an ambulance. Ambulance staff provide emergency care on location and, if necessary, take people to the hospital Accident and Emergency (A&E) department (also called the 'Casualty' department).

  • A&E is only for injuries and serious problems requiring immediate treatment. If you have an accident or emergency you should go there. Otherwise, please try another source of help.
  • A&E departments are always busy so expect to wait for several hours for treatment.
  • The nearest A&E department to the practice is at Manchester Royal Infirmary. The entrance to A&E is near to Upper Brook Street.

For further information, please see the NHS website for details on the Ambulance Service and How to respond to an emergency or phone NHS 111.

 

Walk-in centres

  • NHS Walk-in centres provide advice and treatment for a range of common illnesses (coughs, colds, infections) and minor injuries (strains, sprains, cuts).
  • Many centres are open from early morning to late evening, seven days a week.
  • The centres are run by experienced NHS nurses and some have doctors available.
  • No appointment is needed.

For further information on the nearest Walk-in centre, see the  NHS website: Service search. There are walk-in centres at:

  • Manchester Royal Infirmary (the entrance is next to the A&E entrance) - 0161 276 5193
  • Hawthorn Medical Centre (Birchfields Road, in the shopping centre) - 0161 220 6080
  • Boots in the city centre (Market Street branch, use the entrance on Cross Street) - 0161 839 6227

Please ring to check their opening hours and availability before attending.

 

Pharmacists

  • Pharmacists (chemist shops) can provide advice and treatment for a wide variety of medical problems.
  • Many pharmacists are open longer hours than the surgery.
  • Pharmacists are highly trained professionals that can provide advice on a wide range of problems.
  • They can be particularly hepful for advice about colds, flu, sore throats, ear ache or coughs.
  • They can also advise on regular medication and ways to stop smoking.

For further information on your nearest pharmacies, see the  NHS website: Service search.

In each area there is always at least one pharmacy that is open late on any day (in some areas it may vary on a rota basis). On bank holidays, you can check the list of  pharmacy bank holiday opening hours in Greater Manchester.