How to book an appointment
What's the problem?
When you ring to book an appointment, the receptionist will ask for a brief idea of the problem. This is so that they can offer you the right type of appointment, with the right person. If you prefer not to say, that's fine, just let the receptionist know.
Who to see?
You don't always need to see a doctor. We offer a wide range of services provided by our nurse and healthcare assistant. They often have more appointments available. Sometimes the reception staff will be able to help with your query, e.g. for test results or enquiries about letters or forms. If in doubt the receptionist can advise.
For ongoing problems we recommend that you see or speak to the same nurse or doctor each time, wherever possible.
Arranging to see a nurse or healthcare assistant
You can make an appointment to see a nurse or healthcare assistant by telephone, online through Patient Access or by calling into reception. The length of the appointment depends on the reason for the consultation, so the receptionist will ask.
Arranging to see a doctor
You can make an appointment by telephone, online through Patient Access or by calling in to Reception, although we recommend that the telephone is usually more convenient and private.
The receptionist will ask you for a brief idea of your problem so they can book you the right type of appointment with the right person. If you don't want to say, just let the receptionist know.
Telephone appointments are available, as well as appointments in the surgery. A routine face-to-face appointment is 10 minutes but the reception staff can book you longer if necessary.
Please don't waste appointments.
If you have made an appointment and no longer need it, please telephone us to let us know so that it can be given to someone else. Alternatively you can use Patient Access to cancel any appointment online.
If you fail to cancel your appointment before you are due to see a clinician it will be marked as a missed appointment on your medical record. We will send you warning letters after your missed appointments. If you continue to miss appointments you may be removed from our list.
Urgent medical problems
If your problem is medically urgent, please tell the receptionist when you telephone, so we can respond more promptly. If there are no routine appointments available within an appropriate timescale then the reception staff may be able to offer you an emergency appointment, which may be on the telephone.
If you are asked to come in on the same day, then sometimes the doctor will only be able to deal with the urgent problem. If you have other problems then you may be asked to book a further appointment. Sometimes there can be a delay if it is busy or if the doctor has to deal with very ill patients, so please be prepared to wait.
If your problem is very urgent and serious, or if you have had an accident or injury, you may wish to attend your local Accident and Emergency department or call an ambulance by dialling 999. For information about other services that can offer urgent help, see: In an emergency.
Arriving for your appointment
When you arrive for your appointment, you need to let us know you are here. You can do this by checking in on the arrivals screen (coming soon) or by reporting to reception. It is often quicker to check in on the arrivals screen as there is no need to queue. If you do not let us know you have arrived by either of these methods then you will miss your appointment and you will need to rebook.
Please arrive before your appointment time, in case there is a queue. If you are late for your appointment then the doctor or nurse may not be able to see you and the reception staff may have to rebook your appointment.
When it is your turn, the doctor or nurse will either call you from the waiting room or they will use the electronic call system to show you which room to go to.
A chaperone is a clinical or non-clinical member of staff to be with you while you have a medical examination.
If you would like a chaperone for an examination, please let the doctor or nurse know and we will arrange one for you. On occasion this may mean rearranging the appointment but we will try to avoid this.