How to request a home visit

If medically necessary (e.g. if you are housebound) the doctor or nurse can visit you at home.

If you would like to request a home visit from the doctor, please phone reception, preferably between 09.30 and 10.30 am. Generally, the duty doctor will phone back shortly afterwards to establish the urgency of the home visit and give advice where appropriate. Sometimes the problem can be dealt with by alternative arrangements or advice.


Follow-up phone call

If you have requested a home visit, please phone reception again:

  • if no one has phoned back within an hour of your original phone call
  • if you have been told that someone will visit in the afternoon and no one has arrived before 3.00 pm.

Assessing the enquiry

If the duty doctor does not feel that a home visit is medically necessary they may ask you to come to the surgery. This is because:

  • it may be possible to see you quicker in the surgery than if you were to wait at home for a visit
  • there are better facilities for appropriate examination and tests at the surgery
  • it is much quicker for the doctors to see patients at the surgery, which means we can provide a better service to all our patients.